Our Projects
Skills Experience Attitude Learnability
Systems Thinking Limited helps clients not only reach, but exceed their goals. Our skills and experience helps us lay out a vision and strategy that perfectly fits our clients. This collaboration is essential for the successful transition from strategy, to plan, to action. Our positive attitude helps convert challenges to opportunities. We endeavour to constantly learn & more importantly unlearn where required. We bring the latest but proven frameworks and technology for our clients. We always share our approach upfront with our clients and in most cases co-design it with them to get the best out of our engagement. Some of our past projects are highlighted below, and get in touch to see what we can do for you.
Asset Management & Investment Planning
Every organisation/company, large,medium or small has an ICT budget. It can range from billions of $s to paltry $5000 (2 laptops,2 mobiles,1 landline, Wifi router) . IT Asset Management and Investment Planning is no different and needs careful thinking.
It may not be a big issue for small companies but for large and medium organisation, ICT is most often an essential service with burgeoning cost and careful planning is required for future of the organisation.
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Solution
Systems thinking Ltd (STL) has several years of experience in helping clients with their ICT Asset Management and Investment Planning. This ranges from managing NZ$300 million in a large public sector organisation to NZ$10million departmental asset management.
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STL uses C.O.R.E , a customisable framework, to help clients with their asset management and investment planning. We provide a sustainable and easy to operate framework, marketplace accredited tools and practices and help train staff to seamless provide inisights and plan. If you already have a Microsoft 365 platform, we can also help integrate with it rather than bring new capability to the organization. We also implement Cloud based Strategy, Architecture and Asset Management tooling.
IT Current State Assessment & Roadmap
STL have helped clients with their Current State Assessment of IT systems and processes. We have helped categorize current IT assets at both business and technical level based on our proven technique including versions, make and model, SW licensing needs, inter-dependencies, issues and risks. We generally include future IT needs as ‘Capabilities’ instead of a particular technology. This is to ensure that the process does not influence any procurement decisions related to Software/Hardware decisions which are generally subject to separate procurement rules.
STL consultants are ideally placed for this as we are technology and vendor agnostic. We bring best Industry practice from Enterprise Architecture to modern IT practices such as Human Centric Service Design , End User Computing, DevOps, Cloud, Cyber Security, etc. but tailored to the unique needs of our clients with considerations of their operating environment and constraints.
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Not all capabilities are similar and not all come in the same shapes and sizes. Some capabilities could be achieved with minor tweaks of existing capabilities whereas some may require significant investment. Sometimes, capabilities are also defined by policy. Thus, a prioritization is required to understand different horizons that the roadmap should look at delivering.
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We have delivered both sequential ‘Waterfall’ style roadmap or a ‘Horizon’ based roadmap to support parallel activities such as in an Agile manner or when there are different funding sources available. The roadmap has helped clients build business cases to remediate issues or to implement new capabilities. ​We also help clients with their business case and IT financial & investment planning.
Strategy Consulting
Clients often approach Systems Thinking Limited with a general idea of what they need, We listen and are able to jump right in with our expertise and help define problem statements using techniques that matches organisation's current programme methodology as even for our strategy deliverables we always provide a plan.
We have authored several Digital Strategies and business case using State Services Commission (SSC)’s Better Business Case (BBC) guidelines (required for programmes more than $15m). SSC’s BBC guidelines requires case made for strategy, management, economic, commercial and financial. It includes financial case using Cost Benefit Analysis (CBA), Net Present Value (NPV) calculations as well as calculations on ongoing operational costs and cost avoidance calculations. This is apart from our strong technology understand and challenges that may need mitigation.
We have delivered digital sub-strategies such as in areas of Digital Identity, Cloud, AI, API/Integration, Infrastructure modernisation, customer channels, products and services. We have also been re-hired to refresh the strategy from our repeat customers.
We have also led several Scaled Agile Framework –Lean Business Cases for our clients leading to establishment of Multi-Disciplinary Agile Standing Team (AST). The process required Digital Strategy, Capability and Reference Architecture to be endorsed by several governance bodies leading to a Lean Business Case to be endorsed by governance bodies. This required calculations of Estimated Investment over the lifetime, Capex/ Opex split of investments, estimated resources, overhead and technology costs, estimated cost savings and benefit profile.
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STL consultants use world class strategy tools and training to continuously enhance customer deliverables in an enduring manner. We have also led several facilitation sessions on behalf of our clients which is highly sought after.
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Capability Establishment & Operations
Often times our clients have everything they need to succeed, they just require the resources and support to make a strategic jump. STL consultants have worked on several capability build initiatives on behalf of their clients which generally starts with a Capability Maturity Assessment leading to building a business case and establishing and maturing those capabilities.
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Our consultant live the journey to make sure the capability becomes a mature and productive part of the organisation. Other than TOGAF and SEI CMM frameworks , STL uses a 'So-MeTeOr' framework based on Systems Thinking principles which encompasses benefit to all stakeholders. STL provides ongoing capability assessments to make sure clients are getting value with changing times.
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We provide our clients with ability to choose the right framework and tooling to maintain capability in an ongoing manner.
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Security Consulting
STL consultants have been involved in establishing several IT and Cyber Security related projects as below.
Security Governance, Architecture & Design
Provided advisory services for IT security programme and CISO Office establishment
Development of cyber security architecture roadmap and architecture patterns
Defined & developed customised Information Security Architecture framework
Developed architecture standards (based on NIST,NZISM,SANS Top20,ISO27K)
Defined ,developed & change managed method to elicit information security requirements
Developed product evaluation criteria for security testing tools,Web Application Firewall, Web Application Security Scanners, API/B2B Gateways, Cloud products among several others
Completed Solution architecture and design for security controls
Security Consulting & Review
Advisory for senior management on risk management frameworks
Building risk maps based on business scenarios
Mapping between ISO27001/2 and architecture building blocks
Mapping between NIST and CIS controls
Mapping NZISM ) to cyber security controls
Mapping business drivers and IT risks
Mapping business drivers and channel risks
Mapping PCI DSS to ITIL
Risk Management, Assessment & Assurance
Customised IT risk management framework based on ISO31000
Developed capability for IT application risk assessment across enterprise
Developed enterprise risk reports
Developed IT security incident management framework
Completed security risk assessments for integration layer(SOA/API, B2B), public facing web applications, email systems, Cloud applications & infrastructure
Conducted workshops with business stakeholders (Deputy Chief Executives,
Business Unit Heads, GMs, CIO, Product Managers, ICT teams and others.) and described technical risks in business terms
Completed detailed threat model for various systems (API and B2B Gateways, Payment Card systems, Public Facing systems, EC/DRMS and others.)
Project Management
Developed project brief for security control implementation
Source Code & Application Review
Product evaluation for static and dynamic code analysis tools
Security Testing Capability
Developed strategy for creating an internal security testing capability
Security Products and Services
Ransomware protection/ Backup and Recovery for Microsoft 365 and Large Dataset Solutions
Internet-of-Things Installation including Security Configuration
Business Analysis & Solution Architecture
STL consultants have on an average 15-20 years experience and deep passion in Business Analysis and Solution Architecture. STL consultants have experience in various industry verticals such as large Government (Public sector), Telecommunication, e-Commerce, Banking and IT ,Digital and Datacentre Services clients.
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The team at STL help with various project deliverable such as Project Briefs, High Level and detailed Requirements including strong emphasis on Non-Functional Requirements, Option Analysis papers , RFP documentation, High level and Detailed Solution Architecture , Infrastructure , Deployment and Service Architecture.
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The vast experience, expertise and passion in the team across several industries and projects means that its highly likely that we have solved problems faced by a typical technology projects before. Talk to us to know more about our range of projects.
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On Demand Consultants
A typical project duration ranges from 2-16 weeks of outcome based work (e.g. option analysis, solution concept, cost calculations, current state assessment, etc. ) to a large transformation programme of 3-5 years. Thus , we can help if you have an urgent need for a short term project. We bring best practices to the table but at the same time ready to adapt to approach that suits the client.
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Our Typical Projects
The following a short list of our typical projects that we have been involved with.
Programme Architecture Leadership , Writing Business Case , Advisory papers
Evaluate Options for CRMish requirements
Evaluate API/Integration Platform and establish an ongoing capability
Establish Cloud and DevOps Capability
Establish IoT, Artificial Intelligence (AI)/Machine Learning (ML), Web3 capability (Standards, Patterns, Roadmap)
A legislative/compliance need which requires plethora of IT capability
Data Quality Improvements, API Economy/Marketplace, Open Data portals
Create Enterprise Standards, Patterns and Guidelines
IT 3rd Party Assurance
Evaluate Security Risks and Controls
Implement Security Controls
Establish IT Infrastructure Capabilities including Datacentre Design